We pride ourselves in speedy deliveries and typically ship out products the very next day from when you placed your order -- excluding weekends and holidays. If you placed your order on a Friday, your order will be shipping Monday. Please allow 4-7 business days for your item to get to you from the time we hand it off to the post office. 

Please note that while we are processing orders normally, shipping carriers are reporting occasional delays in transit which are beyond our control. We appreciate your understanding in these challenging times. To check the status of an order please email us at support@purepollination.com

  • All Orders are shipped via USPS
  • Our Free Shipping Does NOT include insurance. 
  • Our Priority Mail option includes insurance up to $100


All orders are shipped via USPS.

Tracking Your Order - A tracking number will be emailed to you the day your order is shipped.

Receiving Your Order - Please open the package upon receipt and inspect the content against the packing slip. Notify us immediately of any items that are missing or damaged. Please do not discard any damaged items or shipping materials. The shipping carrier may require an inspection prior to approving any claim.

**Shipping Insurance - Please take careful consideration on shipping choices when placing orders of significant value. It is at your discretion whether to ship Priority Mail which includes tracking & Insurance OR take our free shipping option which does include tracking, however, it does not include insurance. Any lost packages resulting from shipper/carrier error and/or any stolen packages are the responsibility of the customer. 

Additional Insurance - If you would like to insure your package, we have created the option for our customers to do so by adding on shipping insurance to every order at an additional cost. Get more information HERE. We highly recommend this option, especially for orders over $100!

Lost/Stolen/No Movement Orders - If your package was lost, stolen or shows no tracking movement please email us at support@purepollination.com within 2 weeks of placing your order.

NOTE: Refunds are not granted for packages lost after being delivered to the address you provided to us please see section above (shipping insurance).