We pride ourselves in speedy deliveries and typically ship out products the very next day from when you placed your order -- excluding weekends and holidays. If you placed your order on a Friday, your order will be shipping Monday. Please allow 4-7 business days for your item to get to you from the time we hand it off to the post office.
Please note that while we are processing orders normally, shipping carriers are reporting occasional delays in transit which are beyond our control. We appreciate your understanding in these challenging times. To check the status of an order please email us at email@example.com
- All Orders are shipped via USPS
- Our Free Shipping Does NOT include insurance.
- Our Priority Mail option automatically includes insurance up to $100
Tracking Your Order - A tracking number will be emailed to you the day your order is shipped.
Receiving Your Order - Please open the package upon receipt and inspect the content against the packing slip. Notify us immediately if any items that are missing or damaged. We take pride in our customer service and are here to help you and make any issues in your order right! Please do not discard any damaged items or shipping materials.
**Shipping Insurance - Please take careful consideration on shipping choices when placing orders of significant value. It is at your discretion whether to ship Priority Mail which includes Tracking & Insurance (up to $100) OR opt for our Free Shipping option which does include tracking, but DOES NOT include insurance. Any lost packages resulting from shipper/carrier error and/or any stolen packages are the responsibility of the customer.
Additional Insurance - If you would like to insure your package, we have created the option for our customers to do so by adding on shipping insurance to every order at an additional cost. Get more information HERE. We highly recommend this option, especially for orders over $100!
Lost/Stolen/No Movement Orders - If your package was lost, stolen or shows no tracking movement please email us at firstname.lastname@example.org within 2 weeks of placing your order.
Refunds are not granted for packages lost after being delivered to the address you provided to us please see section above (shipping insurance).
‼️ IMPORTANT NOTE:
Pure Pollination should not be held responsible for any delays or lost/stolen packages. You can feel confident that while your order is in our hands, we will do our absolute BEST in handling, packaging and handing it over to the carrier ALL in a timely manner. Once the package is in the carriers hands, we have NO control, unfortunately on how it's handled, where it goes and any delays it may experience in reaching you, this is because we are in no way affiliated with USPS. We urge all customers to take careful consideration with shipping options. Every customer is given the option of further insuring their order or upgrading their shipping method to Priority. These two options can make a big difference if anything were to happen to your package while in the possession of the carrier.
We sincerely hope you understand these terms -- we understand how frustrating it can when you experience shipping issues. However, we hope we can have your understanding and hope you give us the opportunity to help, should there be any issues with the shipping process of your order. We have seen many delays (as of Nov. 25, 2020) due to Covid-19 and understand the carriers are also doing their very best to get orders to customers promptly.
We thank you and appreciate your business, your patience and your loyalty.