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Please check USPS Website for the most accurate shipping times and information as shipping times may vary

  • United States: Standard (4-7 Days), or 2-3 Day Priority

  • UK: 5-15 Days

  • Australia & NZ: 5-15 Days

  • Europe (Germany, Spain, Italy, France, Sweden, Denmark, Belgium, Luxembourg, Austria, Netherlands): 5-15 Days

  • Rest of Europe: 10-21 Days

  • Rest of the World: 10-21 Days

    Find out more about delivery to a specific country by contacting us via email at

    All orders placed will be dispatched from the designated warehouse within 3 business days. In sale periods, please allow up to 6 business days for dispatch.

    Your parcel will be delivered to the shipping address you specify at the time of purchase. Pure Pollination is not responsible for parcels sent to incorrect or inaccurate addresses. If your order has already been processed then we can’t make any changes to the address or change the course of the parcel. If this does happen, Pure Pollination won’t be able to send you another parcel or make a refund.

    In the event that a parcel is returned to Pure Pollination for various reasons including, non-payment of fees, duties or taxes, incorrect address, unclaimed at post office, you will need to email to arrange redelivery and may be responsible to pay for all postage costs. 

    Delayed, lost or damaged shipments are not the responsibility of Pure Pollination. Upon delivery of the products, you must inspect the products for any shortage or quality issues. You will be deemed to have accepted the products upon delivery and waived the right to make any claim unless you notify Pure Pollination in writing within 10 days of receiving the products to 

    If Pure Pollination has provided you with more products than what you ordered, you must also notify us and return the surplus Products to us (we will bear the shipping costs).

    Pure Pollination is not responsible for lost or stolen product parcels that are delivered to the address provided during checkout. In the event that the product parcel is lost or stolen, you should contact the transport courier or local authorities for resolution. We strictly will not send you another product parcel or process a product refund. It is the customers responsibility to file his/her own claim with the courier for any lost, stolen, or damaged packages.


    For more information on How To file a claim with the courier for lost, stolen or damaged packages please visit: 

    For more information on missing packages please visit:

    For further assistance with a claim, lost, stolen or damaged packages please contact USPS directly at:



    Any complimentary product that is sent by Pure Pollination will not be eligible under Pure Pollination return policy.

    All delivery times quoted to you are indicative only. Products may be delivered in one or more parts. 

    All shipping times exclude clearance/customs delays and any other delays caused in circumstances that are outside of our control.

    Please note that all shipping time frames are from the date of dispatch, not the date that your order is made.




    Pure Pollination should not be held responsible for any delays or lost/stolen packages. You can feel confident that while your order is in our hands, we will do our absolute BEST in handling, packaging and handing it over to the carrier ALL in a timely manner. Once the package is in the carriers hands, we have NO control, unfortunately on how it's handled, where it goes and any delays it may experience in reaching you, this is because we are in no way affiliated with USPS. We urge all customers to take careful consideration with shipping options. Every customer is given the option of further insuring their order or upgrading their shipping method to Priority. These two options can make a big difference if anything were to happen to your package while in the possession of the carrier.

    We sincerely hope you understand these terms -- we understand how frustrating it can when you experience shipping issues. However, we hope we can have your understanding and hope you give us the opportunity to help, should there be any issues with the shipping process of your order. We have seen many delays (as of Nov. 25, 2020) due to Covid-19 and understand the carriers are also doing their very best to get orders to customers promptly. 


    We thank you and appreciate your business, your patience and your loyalty. 

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