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Shipping

We pride ourselves in speedy deliveries and typically ship out products the very next day from when you placed your order -- excluding weekends and holidays. If you placed your order on a Friday, your order will be shipping Monday. Please allow 4-7 business days for your item to get to you from the time we hand it off to the post office. 

Please note that while we are processing orders normally, shipping carriers are reporting occasional delays in transit which are beyond our control. We appreciate your understanding in these challenging times. To check the status of an order please email us at support@purepollination.com

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Tracking Your Order - A tracking number will be emailed to you the day your order is shipped.

Receiving Your Order - Please open the package upon receipt and inspect the content against the packing slip. Notify us immediately of any items that are missing or damaged. Please do not discard any damaged items or shipping materials. The shipping carrier may require an inspection prior to approving any claim.

Lost/Stolen/No Movement Orders - If your package was lost, stolen or shows no tracking movement please email us at support@purepollination.com within 2 weeks of placing your order. NOTE: Refunds are not granted for packages lost after being delivered to the address you provided to us.